This service provides a quick, surface-level inspection, ideal for identifying more apparent problems and getting a general consensus of possible issues. However, it may not detect underlying or hidden problems, which could impact the overall success and quality of the repair. Repairs authorized based solely on a Basic Diagnostic are completed without warranty coverage due to the limited nature of the inspection. Basic Diagnostics are intended for very simple issues only. In most cases, a Comprehensive Diagnostic is strongly recommended — and in certain situations, it may be required before any repair work can proceed.
This in-depth inspection is the full package and includes testing all major functions, with a detailed report and photos. A $35 non-refundable bench fee is required, which will be credited toward your final repair cost. This service is recommended for every repair to ensure a complete diagnosis — leading to a tighter, more accurate repair quote and helping prevent unexpected issues later on.
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Please note that you must fill out the Service Agreement form before any diagnostic evaluation, quote, or repair service can proceed. Please wait to complete the agreement until after you have spoken with someone on our team. It is only to be filled out once per repair and records key intake information for your device. A hyperlink to complete this form will be available below.
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